Important Notice regarding a Potential Data Security Incident

Dear Valued Members and Customers,

The Company is writing to inform you about a potential IT security incident involving certain Company systems. We are currently conducting a thorough investigation and assessment of this matter.

Upon identification of the matter, the company immediately activated our internal response protocols. Our dedicated IT team, in collaboration with external IT/cybersecurity specialists are working diligently to assess the nature, scope, and potential impact of this matter.

Based on our current assessment, the information that may potentially be involved includes:

• Name
• ⁠NRIC/Passport No.
• Address
• Contact Numbers

While our investigation is ongoing, and at this stage there is no indication of misuse of your information, the involvement of sensitive personal data such as NRIC/Passport Numbers means there is a potential risk of identity theft and phishing attempts. We are continuing to monitor the situation closely and are taking all necessary steps to safeguard our systems and data.

As part of our response, Company has undertaken measures including:

• reviewing and securing relevant systems;
• enhancing monitoring and security controls;
• conducting further technical assessments and investigations;
• implementing password reset measures where appropriate; and
• ⁠working with relevant advisers and authorities where necessary.

As a general precaution, we encourage you to:

• stay alert to unexpected emails, messages or phone calls;
• avoid clicking on suspicious links or attachments from unknown senders;
• ⁠monitor your accounts for any unusual activity; and
• update your passwords immediately, especially if similar passwords are used across multiple services. Consider using strong, unique passwords for each account.

Please be assured that Company takes data protection and security seriously, and we are fully committed to handling this matter responsibly and carefully. Should you require further information or assistance,

Please Contact

Thank you for your understanding and continued trust.