We are committed to quality customer service and a pleasant online shopping experience! If you have a question or need further information and can't find the answers you need below, please contact us at:
Call : 03-7783 3060
Email : email@example.com
elken.com offers a wide selection of products for your convenient e-Shopping. If you can't find what you are looking for in elken.com, you may use the Stockists List to locate the nearest stockist in your area. Alternatively, you may call one of our customer service representatives at 03-7783 3060 or email us at firstname.lastname@example.org and we'll do our level best to find a solution for you.
We will process your order as soon as your online purchase is completed. Orders confirmed with payments made before 3:00 p.m. will be processed on the same business day; orders placed after 3:00 p.m. will be processed on the following business day.
Customers can expect to have their order delivered according to the schedule listed below from the day that online purchase is correctly completed and payment is made. "Business Days" means Monday to Friday, and does not include Saturday, Sunday and state, public and federal holidays. However, some of our courier partners do deliver on Saturdays before 1:00pm. Below is the estimated delivery time frame for Malaysia.
|Cities / Major towns||1 to 2 working days|
|Outskirt areas (Outstation)||3 to 4 working days|
|ODA-Out of Delivery Area (e.g Felda / Estate)||1 to 7 working days|
Please note that you might be required to collect your package at a particular collection center if you wish to deliver your package to an area that falls in the ‘Out of Delivery Areas’ listed below:
Please note that we do not deliver packages to PO Boxes. We suggest that the delivery be made to a home or business address where someone is available to sign for the delivery during business hours.
All estimates are based on business days.
For your protection, all parcels will require the signature of the receiver upon delivery. Please note that our courier partner will make only two delivery attempts before returning your package to Elken.
Our courier partner will deliver the parcel to the address stated in the consignment note. In the event that no one is present to receive the package, a "MISS U CARD" will be dropped into the mail box. The second attempt will be made once the consignee contacts the courier partner. If the second attempt fails, the package will be returned to Elken for further action. A “Reshipment Fee” will be incurred under such circumstances.
Our courier partners will call you if they cannot deliver your parcel. If you wish to have an update on the immediate location of your parcel, please contact the courier partner assigned to deliver your parcel. You may also contact our Customer Service Representatives at 03-7783 3060 or email us email@example.com if you have not received your order within 7 business days.
Unfortunately, the origin of your membership determines where you shop. We do not allow cross-border country deliveries. This means that you cannot make a delivery outside the country where your membership is registered, e.g. if your membership ID is registered in Malaysia and you shop on elken.com Malaysia, you cannot request for the order to be delivered to Singapore.
Elken offers free shipping to any address within Malaysia for orders over DP300 in total value. All orders under DP300 in total value will incur a flat rate shipping charge of RM10 to West Malaysia and RM15 to East Malaysia. Shipping costs will be added to your order just prior to the point of payment in the e-shopping process.
You can also view the shipping costs on the Invoice emailed to you upon your purchase or in your invoice under "My Account". You will receive a Shipment Notification email for each shipment with the courier service partner's name and tracking information, if available.
Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery attempts by our courier service partner. A "Reshipment fee" of RM10 will be incurred if you wish to resend the returned / undelivered parcel(s) to a specific shipping address within Malaysia.
In order to reship the consignment, please log on to elken.com and click on "My Account". Select "Reshipment Fee" under the "Order History" section to make the payment for the reshipment.
You are expected to make the payment within seven (7) business days; a failure to do so will result in the order being categorized as "Failed Delivery". Kindly email or call our Customer Service representative to make further arrangements if you still wish us to reship an order under the "Failed Delivery" category:
Tel: 03-7783 3060
(Working hours: Mondays to Fridays 9:30am to 6:30pm)
An email with the delivery details will be sent to you. Alternatively, you may login to elken.com and click on "My Account" and "Order History" after one (1) business day to check the information.
Note: Elken reserves the right not to entertain the exchange if the claimant cannot produce the original carton and copy of CN.