RETURN & REFUNDS

ELKEN eShop offers products of international quality to every customer. We guarantee a replacement if the product(s) that you purchased is of inferior quality or has manufacturing defects. However, this guarantee does not extend to damage or contamination due to expiry, negligence or deliberate acts.

 
Retail Guarantee

In the event of any dissatisfaction, manufacturing or packaging defect, retail customers can return/exchange the product at the Elken Head Office or Branches within 90 days from the date of purchase. Customers have to provide a good reason and return the said goods together with the Customer Order Receipt copy/official ELKEN eShop Invoice. The products returned must be in good condition, useable, resellable, restockable, unopened, unaltered and have not expired.

If a product is returned after commission has already been paid out, the amount paid out will be deducted based on the Buy Back policy calculation.

Customers must attach the following at the time of returning the products:
• Product Return Form
• Reason for return
• Copy of Invoice
• Copy of Customer Order Receipt/Official ELKEN eShop Invoice
• Products to be returned


Buy - Back Policy

ELKEN eShop provides a Buy-Back Policy to any distributor who wishes to terminate his/her distributorship and return Elken's products that are purchased within 90 days from the date of his/her resignation provided that the goods are in good condition, useable, resellable, restockable, unopened, unaltered and have not expired.

Upon approval, the amount refunded will be equivalent to the distributor price (DP) of product being returned, less total bonus paid on the original purchase as well as 10% service charge on the DP of the products for handling charge and freight.

This Buy-Back Policy is designed to impose upon the sponsor and the Elken has the obligation to ensure that the distributor is buying products wisely. Distributors are requested to only buy products that they can reasonably sell within a 90-day period.